Cookies Policy & Data Protection

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Data protection complaints procedure

We are committed to processing your personal data fairly, lawfully, and transparently. If you have a concern or complaint regarding how we have handled your personal information, please contact us with full details so that this may be investigated. We would like complaints to be in writing either by letter, addressed to Simon Jay, our Director at Charlton Lane, Charlton, Waterlooville PO8 0BG or email to simon@butserancientfarm.co.uk. If you cannot put your complaint in writing, please telephone Simon Jay on 02392 598 838. He will discuss your complaint with those involved and reply to you.

What will happen next?

1. We will acknowledge receipt of your data protection complaint within 30 days.

2. We will investigate your concerns without undue delay and keep you informed of our progress.

3. Once our investigation is concluded, we will clearly explain the outcome, including any remedial actions we have taken.

If you are not satisfied with our handling of your complaint, you can ask the Information Commissioner’s Office (website https://ico.org.uk/make-a-complaint/data-protection-complaints/?p=start  telephone 0303 123 1113) to consider the complaint.